At NPK Mart, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help. Please read the following guidelines to understand our return process:

1. Eligibility for Returns

• Products must be returned within 7 days from the date of delivery.
• Items must be unused, unopened, and in the same condition that you received them, along with the original packaging.
• Fertilizers or any other products that have been opened, used, or tampered with will not be eligible for return.

2. Non-Returnable Items

• Customized products or bulk orders.
• Products purchased during clearance sales or special promotions.

3. Process for Returns

• To initiate a return, please contact our customer support team at [Your Customer Support Email or Phone Number] with your order number and reason for the return.
• Once your return request is approved, you will receive detailed instructions on how to return your product.

4. Refunds

• After receiving and inspecting the returned product, we will notify you regarding the approval or rejection of your refund.
• If approved, your refund will be processed, and the amount will be credited to your original method of payment within 7-10 business days.

5. Shipping Costs

• Return shipping costs will be borne by the customer unless the product received is defective or incorrect. In such cases, we will provide a prepaid shipping label.
• Shipping costs are non-refundable for any other reason.

6. Damaged or Defective Items

• If you receive a damaged or defective product, please contact us within 48 hours of receiving the order, and we will arrange for a replacement or full refund.